Account Creation and Management

1. How do I create an account?

To create an account, complete the Registration Form with your email address and a password. Registration is free and requires acceptance of the Terms and Conditions and Privacy Policy. You can edit your details and access your order history after logging in.

2. Can I delete my account?

Yes, you can delete your account at any time without any fees. You can request deletion via email or directly in the account management panel.

Orders and Payment

3. How do I place an order?

Add products to your cart, log in or choose to place an order without registration, complete the Order Form with your details, and click “Order and Pay.”

4. What are the available payment methods?

Payment methods include electronic payments, credit/debit card payments, and PayPal.

Delivery and Returns

5. What are the delivery times?

Delivery times range from 1-3 days for Spain/Portugal and 1-14 days for other countries, depending on the product and location. Orders are shipped after payment confirmation.

6. How much does delivery cost?

Delivery costs vary based on the destination and delivery method chosen. You can calculate the exact shipping costs by adding items to your cart and selecting the destination before making a purchase.

7. What is the return policy?

Returns are accepted within 14 calendar days of receipt for unsealed items in perfect condition. Due to hygienic reasons, products in blister packs or with broken seals cannot be returned unless they are defective.

Right of Withdrawal

8. Can I withdraw from an agreement?

Yes, consumers can withdraw from a sales agreement within 14 days without stating a reason, provided the product is undamaged and in its original packaging.

General Questions

9. What information do I need to provide when I contact 50shadesoflovers.com?

When contacting 50shadesoflovers.com, you should provide your name, email address, and order number (if applicable). This helps the customer service team address your inquiry efficiently.

10. What will the charges appear as on my credit card statement when placing an order?

Charges on your credit/debit card statement will appear as “50SOL.COM” – discreet name to protect your privacy.

11. Does 50shadesoflovers.com sell or release my personal information?

No, 50shadesoflovers.com does not sell, trade, or rent your personal information to third parties for marketing purposes. Your information is only shared with trusted service providers necessary for business operations​.

12. Does 50shadesoflovers.com mail promotional materials or catalogs to my home?

No, 50shadesoflovers.com does not mail promotional materials or catalogs to your home.